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These terms and conditions outline important information about becoming a pilates social client. Please ensure that you read this document mindfully and if you have any questions please ask one of our instructors or contact us directly. The terms and conditions of our studio may change from time to time, all changes will be communicated and displayed on the website. By signing up to participate in our classes, you agree to be bound by our terms and conditions as set out below.

 

MEDICAL

Prior to participating in any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.  

Pilates Social and its instructors, contractors and employees are not medically trained and are therefore not qualified to assess whether students are in good physical condition and/or that students can engage in active or passive exercise without detriment to their health, safety, comfort or physical condition. Participating in any form of exercise at our studios is done entirely at your own risk.

You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.  

When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort.  You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.  

 

PRICES AND BOOKING

Our current prices and timetables are displayed on our Website and mindbody. We reserve the right to change our prices these changes will be notified on the Website.    

To sign up to participate in our classes, you must create an account with us.  Your account will be governed by these terms and conditions, our Website Terms of Use, and Privacy Policy.  

There are a set number of spaces in each class.  To attend a class, you must reserve a space.  Bookings can be made online, via our website or smart phone app, or by calling or emailing your Studio.  

 

CLASS SCHEDULE

Class Schedules may differ from time to time and are subject to change or cancellation without notice.  

We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.

We reserve our right to change our opening hours at our Studios at any time, without notice.  You will be notified of any permanent changes to our opening hours.

 

WAITLIST

No availability in a class? No problem! If you are unable to book a spot because the class is full, register yourself on the waitlist and when a spot becomes available, you will be notified via email and automatically booked into the workout. Please ensure you check your email for your waitlist confirmation.

As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist online or via the smart phone app. Once you have been confirmed in the class from the wait list, our 8 hour courtesy policy applies and a cancellation fee will apply if cancelled within this time.

 

CANCELLATION POLICY

Due to the small number of reformers we have a strict 8 hour cancellation policy. Cancellations made with less than 8 hours notice will incur the full cost of the class booked. Members are not to pre-book classes above their membership. For example if you are on the Journey membership, you are able to pre-book 3 classes per week only. If you do not attend one of these sessions then the session will be removed from your weekly allowance. Any member that continues to prebook classes above their allowance will be asked to purchase class packs.

Class bookings can be cancelled online by logging into your account and choosing to unreserve the class you wish to cancel, or by calling or emailing your Studio.  

If you know you will not be able to make a class for which you have booked, within the 8 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer.  

 

PAYMENT

Members on a direct debit membership need to ensure that funds are available within their accounts when payments are due.

If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed. If an auto-debit (bank transfer) is declined due to insufficient funds, our payment provider will charge you $14.80 directly for any failed transactions. For all credit card direct debits Ezidebit will charge Pilates Social a fee which will be on-charged at a rate of $2.50 per failed transaction.

We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment of fees.  

 The direct debit payments made, entitle you to a maximum number of visits per week as stated in the name of this specific direct debit option. Classes cannot be rolled over to the following week if not used within the 7 days, the unused classes will be forfeited.

 

PREGNANCY

We love working with our pre and post natal clients and welcome anyone that has had clearance from their doctor to attend. Our instructors are highly trained, however if you want a more hands on approach we'd advise you book in a session to our beginner's class, or a private class. We look forward to supporting and nourishing you through this exciting time of your life. 

 

CHILDREN

Our studio is kid friendly we have a small sitting area where kiddies are welcome to play. Please bring items to keep your little one entertained. Due to recent information provided by our insurance company children will no longer be able to climb on or come near the reformers whilst they are in motion. Parents are to be in control of their children at all times. Our instructors main focus is on the clients ensuring they are safe during class, they are not responsible for watching children in the studio.  If you decide to being your little ones please note that you are responsible for them at all times.