Privacy Policy

At Pilates Social ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth).

Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Date of birth

• Emergency contact details

• Health information relevant to your participation in classes

• Payment and membership information

• Booking and attendance history

• Any information you provide when contacting us or completing forms

How We Use Your Information

We collect your information to:

• Manage your bookings and memberships

• Provide safe and appropriate Pilates instruction

• Communicate with you about classes, appointments, and studio updates

• Process payments

• Respond to enquiries

• Improve our services and customer experience

• Meet our legal obligations

With your consent, we may also send you marketing communications about promotions, events, and new services. You can unsubscribe at any time.

Health Information

Health information is collected solely to help us provide a safe exercise environment and appropriate class modifications where required. This information is treated as confidential and is only accessed by staff who require it to perform their role.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers who assist us in operating our business, including booking software, payment processors, email marketing platforms, and IT providers. These providers are required to protect your information and only use it for the services they provide to us.

We may also disclose information where required by law.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. While we strive to keep your information secure, no online system can guarantee complete security.

Third-Party Services

We use trusted third-party platforms, including Momence, to manage bookings, memberships, payments, and communications. These providers have their own privacy policies governing how they handle your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pilates Social
hello@pilatessocial.com.au
0417605116